Charterhouse Systems Limited and GDPR

The General Data Protection Regulation (GDPR) came into force on 25 May 2018.

This a compliance standard intended to strengthen data protection for individuals across the European Union. GDPR replaces the 1995 data protection directive and changes the way companies must handle the personal data of EU residents.


Personal information is any information relating to a person, directly or indirectly. However, with reference to the GDPR meaning of personal information, it also determines the type and amount of data that can be collected, processed, and stored.


At Charterhouse Systems Limited most of the e-mail and phone enquiries we receive about our consultancy business and training courses are from limited companies.


Occasionally we receive e-mail and phone enquiries from individuals.  These e-mail and or telephone addresses are stored.  These records are kept to inform our customers regarding the consultancy services or training courses they have asked about.  Depending on the timing of the request, we may keep these details on record for up to two years.


No other personal identifier information is held on record. 


We do not share any personal identifying information with any third party. 


We inform our contacts that their contact details are being stored and inform them that their contact details will be deleted if so required.


Charterhouse Systems Limited offers classroom-based training courses and at the completion of our courses delegates are invited to complete feedback forms.  Delegates may choose to provide contact e-mails on these forms, which will be stored for up to one year and then deleted.


The contact address for GDPR compliance at Charterhouse Systems Limited is:


GDPR Compliance Officer

Charterhouse Systems Limited

Oak Apple House

4 Charterhouse Close



BS48 4PU